How can I search for a specific product?
If you want to find a specific product, please use the search module located at the top of the pages. Fill in part of its name or product code on our site.
Can a company place an order on your site?
Yes. We accept orders from companies. When placing an order, indicate Legal entity and fill in accurate information of your company so that we can issue an invoice.
What should I do if I want the order to be delivered to a different address than the one I entered during registration?
After collecting the desired products in the cart, the system allows you to enter a delivery address different from the address in your profile.
I would like to purchase a product that is not available. How can I do it?
Contact us through the contact form on our website or by phone +359 899 52 99 06 for more information on expected availability. You can also do it on the live chat in the lower right corner of the site.
I would like to receive additional information that is not available on the site. What to do?
Please use the contact form on the site to contact us or + 359 899 52 99 06.
I can't remember my account password. What to do?
If you cannot remember your password, please use the forgotten password option on the login page. If you experience difficulties, please contact us.
How can I change my profile information?
To make changes to your profile, please log in with your password and select the update profile option located in the My Profile section.
Do I need to register to make purchases?
Registration can also be done after you have selected your products (at the time of sending the order). If you wish, use the QUICK ORDER module, where you can leave us your name and contact number and we will contact you to specify delivery details.
Can I change my order after I place it?
If you wish to change your order, please contact us via the contact form on the site. Please enter the order number. You can find the order number in the "Track order" section or on your email. Before shipping we always call to confirm and the correction can be made then.
How can I pay for the order?
For Bulgaria, you can choose two payment methods:
- with cash on delivery upon receipt by courier
- Bank transfer
For countries from the European Union, the method of payment is only by bank transfer.
Which courier company do you deliver orders with?
Orders are sent with Econt Express courier company.